Refund Policy

This policy covers paid setup services. The community and the newsletter are free, so there is nothing to refund there.

How billing works

Setups are billed in two parts: a deposit to start work, and a completion milestone due when the agreed deliverable is live. What counts as the deliverable, an approved processor, a working payout account, a registered entity, or a configured platform account, is stated in your order confirmation.

When you get a refund

• We cannot deliver: if we cannot deliver the agreed approved setup after exhausting matched providers, the completion milestone is not charged and any unused portion of it already paid is refunded.
• Before work starts: cancel before the audit call and the deposit is refunded in full.

What is not refundable

• Third-party and government fees once filed: registration fees, registered agent fees, application fees
• Work already performed when a project is cancelled mid-engagement
• Declines caused by inaccurate information you provided about your business model or history

How to request one

Email crew@cartiology.com with your order reference. Approved refunds are returned to the original payment method within 14 days.